On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:.After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.Oversized Handling Fee - $20-$40 per item With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.Some items only ship via In-Home Truck Delivery.On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. If the home is a multi-dwelling building, the items will be delivered inside the residence.Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.Oversized handling fee - $20-$40 per item The amount will be calculated at check out or call us for a quote. Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. *Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs. Orders over $200 will be charged 10% of the total order value with a cap at $350.Īll shipping charges are based on the original retail price of the product prior to any discounts being applied. Orders equal to and under $200 will be charged 15% of the total order value. Generally available for delivery 2-3 weeks after shipping. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.Įxpedited order cut-offs may vary during weeks surrounding a federally recognized holiday. We offer Two Business Day or Next Business Day Expedited Shipping on many items. Items ordered at the same time may not be delivered together. In-stock items will generally arrive in 3-7 business days. Shipping Information Chart Standard Shipping EST to guarantee standard delivery by December 23rd. Most personalized gifts must be ordered by December 12th at 11 p.m. EST and select next-day delivery to receive by Christmas. For check and money orders, you can expect to receive your refund check within 7-10 business days.įor standard shipping, order by December 19th at 11 p.m. For credit card orders, you can expect to see your refund credit within 72 hours. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-80 and a representative will be glad to arrange a return or exchange for you. Please carefully inspect your order upon delivery. All products are guaranteed from defects for a full year. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees).
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